We have been very fortunate to have received comments over the years from our clients
Al & Helen and our entire team appreciate the kind words.
We have received many nice comments over the years but this is a very special one received when someone unsubscribed to our newsletter 11/2/2015
I have enjoyed my association with Al & Helen for many years. Due to personal reasons, I am unsubscribing.
Phyllis Macomber, FL
via email May 2016 to Diane Dewing from Jeff and Dana Daily, Park City, UT
We’ve been back a week and still getting caught up on everything. I wanted to thank you for booking this cruise for us. It was a fabulous itinerary that we enjoyed beyond all of our expectations! I also wanted to thank you for the generous onboard spending gift, we appreciated that so much! We will keep in touch.
(note: OBC was one of our Dream Vacations exclusive promotions)
Jeff and Jana Daily
Judy Philo, MN May 2016 (Client of Tim & Diane Dewing)
The Grossman’s, MA may 2016(Client of Bob Maffa)
Anne Hutchinson, MA May 2016 (client of Bob Maffa)
Again the Rowells from their welcome home survey 3/3/2016
It is important to chose an experienced travel agent, someone who has actually traveled on the same or similar cruise vacations. Al Richman fills that requirement to a T. Many heavily advertised travel services do little more than collect and enter the cruise details. Other than providing a second pair of eyes on the cruise requirements, these services are not a lot better than using self-service websites. I recommend CruiseOne and Al Richman. He gets us the best prices and accommodations and is always responsive to our needs
Comments from Rowells, TX via email 2/23/2016
Hi Al, We are not cleaning up in the casino. I think RCCL might ask for a deposit to get off the ship. Thank you for taking care of Jo and Robert. They are great folks but have not dealt with a professional cruise travel agent such at you.
Comments from the Grossmans, MA Jan 2016 (about agent Bob Maffa )
CruiseOne makes sure that you are fully informed about every detail of your vacation before you book and as you prepare to depart. They value feedback - both good and bad - about an experience and strive to take all the possible hassles of booking a vacation out of your hands.
Barbara Greenspan, OH on Welcome Home Survey July 2015
David Hadden is ALWAYS reachable. his attention to detail is phenomenal. He was the best and two of my friends have already booked with him.
Judy Phil, FL on welcome home survey Jan 2016
I have been on seven cruises and Cruise One is the best. Diane Dewing and Tim Dewingare truly the best ones out there to plan your next vacation. They explain everything and there are no surprises. They really look after their customers and are top notch..
Thanks again for the ride. The hotel u picked out is SUPER. We are on.the top floor overlooking the mountains. We ate dinner at the hotel restaurant and it was awesome. I had the ribeye and Jeanne had venison for the first time. We take a tour of Vancouver and then off to the Princess.
J&J Brodbeck, Boca Raton, FL 5/10/14 via email To Al & Helen
Al - - where have you been "all our lives" ??? You’re too cool !! Thank you so much for your help and making us "newcomers" feel like we’re your only clients !! In just a little over 12 hours, you have by far surpassed the service we have ever received in the past with other reps combined. We’re SOLD !!
Laurie B. Dallas TX via email 6/13/14 (a referral from B Rowell TX)
Al, Thank you for all you do for me it is truly appreciated. I always feel comfortable with you at the helm.
Have a great day! Karen
Karen L. Wayne NJ via email 7/22/14
I just wanted to say thank you for all of the Omaha Steak products. I’m so excited that i won the contest but never imagined the prize would be so generous.
We had a fabulous time on the cruise, the weather could not have been better. But the best part was being with family. Thank you for making the trip memorable.
Joan M. Framington, MA rec via card in reg mail Aug 2014
Note: We gave this family a challenge to do while on the cruise. We were supposed to go on this originally ourselves as the "Sail with Al & Helen 2014" but unfortunately had to cancel and did not go. But, ran the contest we planned anyway. You never know what we might do when we schedule a cruise each year as our "Sail with Al & Helen cruise" and what prizes or special things we have planned.
received via email 10/9/14 Kitty P., Boca Raton, FL
Thank you for all of your help and advice, as always. Great customer service.
Best to you and Helen,
Via email Dec 2014
Good Morning Sir:
As per your request, the survey has been completed. Totally aside from the survey, I would like to inform you that we are quite pleased with the professional services that have been provided by your Agency and your travel consultant Sherry Peck. Please tell her thank you upon our behalf. Jeffrey S. Florida
Received via email to agent David Duffell:
David I Personally want to thank you for your time and expertise in helping us get the cruise together!! It certainly is a pleasure working with you!! THANKS AGAIN Dave
Received via email to agent David Duffell:11/2/2015
Dave –Good morning.@ Just wanted to thank you for our dinner gift to Sabatini’s.@ We really enjoyed our dinner in such a nice atmosphere.@ We had a great cruise and loved the Royal Princess.@ Deck 15, Port Side was a really perfect location. @Thank you for all your help.